At Achilles Machinery, we know that every job requires the right tools, whether you're managing expansive farmlands or tackling tough construction projects. That's why our customer support is geared towards helping you get the most out of our specialised range of equipment.
We offer machinery that can handle New Zealand's diverse landscapes, including mini excavators, skid steer loaders, wheel loaders and trailer packages. Our local expertise in machinery, combined with our dedicated after-sales customer support, helps us understand the challenges you face. Let us provide the solutions that keep your operations running smoothly.
When to reach out to customer support
Knowing when to reach out can make all the difference in keeping your equipment running smoothly. Here are some topics to cover with our customer support team:
- General enquiries
- Maintenance guidance
- Parts and accessories
- Warranty information
Don't hesitate to reach out — our customer support team is ready to assist you whenever you need help.
How to reach Achilles Machinery
Got a question or need assistance with your equipment? We're just a call or email away.
We're here to support farmers and builders across New Zealand. Whether you need advice on choosing the right equipment, troubleshooting or arranging service and repairs, we're ready to help.
Our customer support team will be happy to assist you with anything from spare parts to expert advice on maximising the efficiency and longevity of your machinery.
Contact us for assistance on your Achilles Machinery equipment
At Achilles Machinery, our relationship with you doesn't end when you make a purchase. We offer after-sales service to keep your equipment reliable and efficient long after it leaves our warehouse. Our customer support team is here to answer any questions, providing guidance on maintenance and best practices to help you get the most out of your machinery.
We understand that downtime can be costly, which is why we're committed to offering prompt and effective customer support to keep your operations running smoothly. Need help with your Achilles Machinery equipment? Reach out to our support team for prompt and effective solutions.
Got more questions? Check out our FAQs for quick answers to common enquiries about our products, services and policies. We've compiled a comprehensive list to help you find the information you need, whether you're considering a purchase or already own Achilles Machinery equipment.
- For homeowners, Achilles Machinery offers four models tailored to your needs: A10S and A12SE with a single-cylinder Koop engine for time and labor savings, and A14SE and A16SE with a three-cylinder water-cooled Kubota engine for added stability and versatility in tasks like post holes, trenching, and retaining walls.
- Light commercial users often prefer the A18SE and A23SE, equipped with the world-famous Yanmar 3-cylinder engine, ideal for dry hiring with a trailer that includes a full package of attachments.
- All Achilles Machinery excavators are built with diesel engines. Refer to the manual under the product page for service procedures.
- We recommend 15w-30 engine oil replacement and No.46 hydraulic oil from any brand. Initial service is suggested after 50 hours, followed by subsequent services every 200 hours. Hydraulic oil and filter replacement is needed every 250 hours.
Yes, almost all Achilles Machinery machines come with expandable tracks. The A14SE model can access spaces as tight as 830mm, while the A18SE can navigate through 950mm openings.
Most packages include a GP bucket, trench bucket, mud bucket, rake, ripper, hydraulic thumb, and a quick hitch.
For smaller machines, we use Chinese Koop and Japanese Kubota engines. For 1.8-ton machines and larger, we opt for Japanese Yanmar and UK Perkins engines.
We stock all service kits and common parts locally. Special orders typically take 30-50 days.
We offer both options. Trailers take 1-2 weeks to build post-deposit. If you don't have a trailer, we can assist in organizing transport across New Zealand.
Yes, A14SE and smaller machines feature a mechanical half hitch. From A16SE and larger, all come with a fully functional hydraulic quick hitch. Tilt hitch is also available for 2.3-ton machines and above.
Currently, the A18SE model comes with steel tracks with rubber pads. All other models come with rubber tracks. Adding steel tracks to A23SE and A28S incurs an extra cost of $3000-$4000.
